Terms and Conditions
Back Orders/Out of Stock: Please note that our shopping cart should prevent you from ordering an item that is out of stock. We all know that stuff happens and if it does you will be notified.
Store Pickup: While we encourage you to have your orders shipped, if you must pick up your orders we will need to make arrangements at a mutually convenient time and place. Minimum pickup orders are $30.00. When placing your order, choose Store Pickup, and pay as any other normal transaction.
Returns:
I want you to be completely satisfied! I'm talking like so satisfied that you need to call your Mama satisfied. Like you are smiling just at the thought of how good everything made you feel. If you are not, please exchange or return your purchase within 30 days for a full refund.
Returns: To complete your return, please send us back your purchase. Once it is received a credit will be applied to your credit card or original method of payment.
Only regular priced items may be refunded, sale items are final sale. Items returned without proof of purchase will be given store credit.
Your satisfaction with my product is very important to me. If there is a problem please call or e-mail at info@thepurplesage.com immediately.
Damage Claims: If a package is damaged externally upon arrival, please refuse delivery and notify us immediately. If an order is damaged internally only, please notify us within two (2) days of receipt of order to place a claim. All boxes, packaging materials, and product must remain intact and undisturbed in order to process a claim. The shipping carrier may need to inspect the damaged order, and/or you may need to return to The Purple Sage the damaged items. Failure to follow the procedures above will result in our having to deny your claim.
I will do my best to meet your needs should a problem arise.
Incorrect Address: If an incorrect address/zip code or the order is rerouted from its original destination, the customer assumes any charge for the correction and agrees that The Purple Sage may charge this fee to their credit card. All orders will be sent to the address on the invoice generated by our shopping cart. Be sure that all the information is correct before completing the sale. Of course, if we make the error, we pay any fees.