Back Orders/Out of Stock:
Please note that our shopping cart should prevent you from ordering an item that is out of stock. We all know that stuff happens and if it does you will be notified.
Store Pickup:While we encourage you to have your orders shipped, if you must pick up your orders we will need to make arrangements at a mutually convenient time and place. Minimum pickup orders are $30.00. When placing your order, choose Store Pickup, and pay as any other normal transaction. You also have the option to pay by checks or money-orders.
We Cannot Accept Returns
Due to the personal care aspect of our products, we cannot guarantee purity once items leave our facility.
We are happy to answer any questions you may have before ordering to insure your satisfaction upon arrival of your package. If you have specific concerns about cosmetic ingredients, such as emulsifiers or preservatives please contact us before ordering.
We’ll gladly accept the return of any *unsatisfactory product if received back in our offices within 10 days of delivery in its original packaging. Once we receive your return we will issue you a store credit for the purchase price. Store credit is valid for 30 days. Note we do not offer credit back to your charge card. Your
store credit will not include either the original shipping fees or your return shipping cost. *Unsatisfactory – Defined: Buyers remorse, I don’t like the scent or color etc. do not make the product unsatisfactory.
Your satisfaction with our product is very important to us. If there is a problem please call or e-mail us immediately.
If a package is damaged externally upon arrival, please refuse delivery and notify us immediately. If an order is damaged internally only, please notify us within two (2) days of receipt of order to place a claim. All boxes, packaging materials, and product must remain intact and undisturbed in order to process a claim. The shipping carrier may need to inspect the damaged order, and/or you may need to return to The Purple Sage the damaged items. Failure to follow the procedures above will result in our having to deny your claim.
We will do our best to meet your needs should a problem arise.
If an incorrect address/zip code or the order is rerouted from its original destination, the customer assumes any charge for the correction and agrees that The Purple Sage may charge this fee to their credit card. All orders will be sent to the address on the invoice generated by our shopping cart. Be sure that all the information is correct before completing the sale. Of course, if we make the error, we pay any fees.
Information we collect is solely for the purpose of our business dealings with you. We will keep your name and contact information on file for this purpose only. We will not release, sell or give away your personal information or email address to any other party.